Fergus Cactus Garden

We went for a week and the hotel/Staff we great but sadly the food was a bit disappointing and we couldn’t find anything decent to eat for dinner but we found a nice place to eat nearby , I am not a fussy eater and I can’t understand some of the reviews saying the food was good because honestly it wasn’t and we had issues with our gut through it also most of the food was lukewarm so that was disappointing.

One of my best holidays...thanks to a really great staff...Jose Angel...Gustavo..Leni..all around me so kind and professional smiling all the time! The best cocktails and the best service!!!

VERY POOR/INCONSISTENT FOOD LABELS FOR ALERGENS NO CHOICE FOR COWS MILK/ LACTOSE allergy other than milk. Reception staff were rude. Made me ill, myself and Jet2 staff requested a meeting with the chef(who said he was too busy!!) Which is probably the case as all waiting staff are run off their feet! We discovered bed bugs in our room 208. The receptionist offered a cleaner!! I thought I had a reaction to gluten and was covered head to toe in a rash which actually was bad bug bites! The hotel have acused me of saying I petted a stray cat (ABSOLUTELY NOT) They also lied about the food and said I was provided with a meal plan (ABSOLUTELY NOT) I had 1 meal 5 days in (After rep had spoke to them) Holiday from hell.

Just came back yesterday . when we checked in the staff member was great ( not like some negative feedback from others ) she was so helpful , friendly , informative and went through details well . as we missed dinner time she said to settle in the room and have a drink and there will be a cold buffet avaible in an hour . as this was me and my wife's 30th anniversary our children booked this holiday and informed the hotel who gave a a bottle of bubbly and a upgrade on the room . the room was great , clean , spacious, balcony wirh view of beach and sea . the bathroom was a good size and the rooms were cleaned daily . only had a small issue where the AC was not working properly within 30 mins a maintenence guy was there and resolved it but it did stop working a couple a of days before leaving but we use to leave the balcony door open which let in a lovely breeze . facilities wise it was great beach is less than 4 mins walk across the road , the pool was a decent size and had a separate kids pool , lounger were available but filled up quickly but with the beach minutes away we always went there . all inclusive on drinks is limited to certain drinks and cocktails but a good choice , the roof top bar is great but you have yo pay for drinks , level 6 has a jacuzzi there which was good and had a good area for sunbathing which we used , there's a decent gym available and spa and massage place but we didn't use that. Food was good with a decent choice of mains , salads , breads , desserts, sides . changed daily and had themed nights . liked the idea of the veggie station for vegetarians which was good . they have daily meat / fish stations. must say watch out for the doner kebab as it was fantastic in flavour and one of the best I had . finally the staff they were all fantastic always acknowledged you from the maintenence, kitchen , spa , bar staff , restaurant staff and cleaners and reception . The service was great nothing was to much to ask and done within 30 mins. one of the best hotels I've been to and makes the customer enjoy there stay . keep up the great work team Fergus and most definitely I will be back and a must recommendation.

We had the best time at the Fergus cactus hotel. The hotel was clean and friendly but what made our stay for us was Leni the entertainment guy, he works so hard everyday making everyone laugh and getting us to join in all the fun and games, he was brilliant and made our days Thank you so much ❤️